REFUND / RETURNS

REFUND POLICY

All our garments are created on a made to order basis and are cut, sewn and packaged by our small in-house team. We are very attentive when sewing all items that are ordered and take great care in delivering them to you.

Refunds will only be issued for garments that have unintentional flaws or sizing issues. We ensure to place all measurements and specific details for each product on their respective page so please make sure to check that the garment is suitable for you prior to purchase.

All sale items are final. We are unable to offer refunds, cancellations or exchanges on sale orders that have been received by our customers or if there are no unintentional flaws or sizing issues.

Orders may only be cancelled within 24 hours if production has not yet begun.

We are unfortunately unable to provide returns or exchanges on orders placed outside of AUSTRALIA as our space does not have the ability to accommodate international trades.

Digital products are non-refundable.

RETURN PROCESS

Any item marked for return must be in the original condition with tags and relevant packaging.

To start a return, please reach out via info@yangyuhong.online with images and / or a written reason for the return and refund on the order.

The customer is responsible for shipping costs to return the order to the return address.

Once the return has been received and thoroughly inspected, we will notify whether the refund request has been approved or rejected.

Refund Approved -

Your refund will be processed and funds be reverted back to your original payment method. Please allow 7 - 14 days for certain payment processes to be fully finalised.

Refund Rejected -

We will ship the item back to you via the most economical process and provide you with updates along the way.

Please contact us for further questions regarding our return / refund policies and processes.