Each garment is made to order in our studio and created according to the clients’ requirements.

You may place an order directly through the website, or contact us first for a more detailed custom experience. After payment or enquiry, we will discuss the garment, fabric options, measurements, fit adjustments and any reasonable modifications you may want to make.

ORDER PROCESS

Once an order has been placed, we will follow-up with you by email to begin the made to order process.

This may include:

• fabric selection

• measurements

• length adjustments

• fit preferences

• minor design adjustments

• removal or addition of selected details where possible

A measurement sheet and guide will be provided so we can collect the necessary measurements for your garment.

Customers are responsible for providing accurate measurements. To assist with this process, a complimentary toile or sample will be made and sent before the final garment is created. This allows the fit, proportion and necessary adjustments to be reviewed before final production begins.

Once the toile has been approved, the final garment will be made. No redesigns or major design changes can be made after toile approval.

FIT & CUSTOMISATION

Fitted and tailored pieces are made closely to the customer’s provided measurements and refined through the toile process.

Looser garments may be adjusted from the existing sample size, with changes made to areas such as length, sleeve length, waist, hem, width or proportion where appropriate.

Most garments can be adjusted to a reasonable extent, provided the changes do not alter the entire design. Major design changes will be treated as a custom piece rather than a standard made to order garment. This may require a separate quote or price adjustment.

Made to order is not the same as a full bespoke service. Each piece is created from an existing design and adjusted to suit the clients’ measurements and requirements.

PRODUCTION TIME

Toile samples usually take 1–2 business days to prepare, depending on current workload and garment complexity.

Final garment production is usually completed within approximately one week after payment, measurement confirmation, fabric confirmation and toile approval. Some garments may take longer depending on construction, handwork, sourcing, sampling or fabric availability.

Production begins only after full payment has been received.

Shipping time is separate from production time.

PAYMENT

Full payment is required upfront for all made to order garments.

Deposits are not currently accepted.

By placing an order, you confirm that you understand and agree to the made to order process, including production time, measurement requirements, toile approval, and the non-refundable nature of made to order garments.

Orders cannot be cancelled once production has begun.

RETURNS & EXCHANGES

Made to order garments are not eligible for returns or exchanges.

As each garment is made specifically to the client’s measurements and requirements, it cannot be returned due to change of mind, incorrect measurements, fit preference or personal styling preference.

If an issue has been caused by a production error on our end, we will cover the cost of necessary alteration or repair.

Any concerns must be reported within 7 days of delivery, with clear documentation and photographic evidence.

HANDMADE VARIATION

Each garment is handmade in our studio and individually inspected before shipping.

Slight variations may occur between the prototype images and the final garment due to hand construction, fabric behaviour, material availability and the nature of made to order production.

Product images are based on prototypes and samples. The final garment will be made with refined construction and adjusted according to the confirmed measurements and the approved toile.

Fabric availability may vary. If a selected fabric is no longer available, suitable alternatives will be discussed before final production continues.

SHIPPING, TAXES & DUTIES

We ship worldwide with express tracked and insured shipping.

For US orders, applicable tariffs are covered from our end where required.

For EU and UK orders, customers may be asked to pay VAT, duties or import charges upon delivery, depending on the destination country and local customs process.

Where VAT is charged to the customer, we will reimburse the VAT amount once a valid payment receipt or customs invoice has been provided.

Please retain and email through any relevant documentation showing the VAT amount paid so reimbursement can be arranged.

Any additional customs charges, duties, brokerage fees or local import costs will be reviewed case by case.

We appreciate your understanding and support, and we’re always here if you have any questions or concerns.

URGENT ORDERS

Urgent orders may be accepted where possible and may incur a rush fee.

We reserve the right to decline urgent requests if the timeframe is not physically achievable. Where possible, we will do our best to accommodate the requested deadline.